Products bought online can be returned by contacting following these simple steps:

  1. Contact us at sales@uniqueautoparts.com.au.
  2. Fill in any required information asked for by the sales person.
  3. Pack your product/s in their original condition and packaging, including the Returns documents with the parcel.
  4. Take your parcel to the nearest Aust Post to send back to your closest warehouse location:

 

Unique Auto Parts

22 Lanyon St

Dandenong South 3156, Victoria Australia

 

Unique Auto Parts

40 Moss St

Slacks Creek 4127, Brisbane Australia

 

Unique Auto Parts

12/385 Sevenoaks St

Beckenham 6107, Perth Australia

 

Please note that you will need to cover the shipping costs for your return parcel. Unique Auto Parts is not liable for any items you return to us that are lost or damaged in transit. Please note, if you decide to return your item, the original shipping costs for your order won’t be eligible for a refund.

In Store Returns

We will gladly accept your return in-store for product/s bought online or in-store for change of mind at one of our locations. Simply:

  1. Bring along a copy of your Tax Invoice.
  2. Head into our Showroom with your product/s in their original condition, clean and with original packaging/stickers.
  3. Your return (your original purchase price) will be credited onto a Unique Auto Parts store credit if all criteria is met.

Faulty Order Returns

Please note your product/s may need to be sent to the manufacturer to be assessed before a decision can be made regarding an exchange or refund. In the event this happens, our Customer Service team will stay in touch throughout the process.

If you are unsure about whether a product has a manufacturing fault, please feel free to call our Customer Service Team before sending it back to us.

If you have received a faulty item or a damaged item from Unique Auto Parts please get in touch with our team at sales@uniqueautoparts.com.au to receive a Warranty Claim Form.

Damaged or incorrect orders must be reported within seven (7) days of receipt. Lost packages and shipping claims must be reported to Unique Auto Parts directly.

You can return goods for up to 30 days from purchase, providing goods are in their original package, were not used and come with their original invoice. There are no refunds for special orders, discontinued items, used items or sample items.

Please choose carefully, as we do not refund or exchange Electrical Items or Electrical Parts, and Special Order Items.